Data Deletion

This page explains how to request deletion of your data from Nebucode Company services, including the Nebucode messaging platform for WhatsApp Business and any data we received through Facebook Login.

1. If you are a subscribing business

1. Email nebucodes@gmail.com with the subject "Data deletion request".
2. Include the business name, the email registered on the account and the connected WhatsApp number.
3. We verify your identity and confirm receipt within 3 working days.
4. We delete the account data, conversations, contacts and access tokens within 30 days of verification and send you a confirmation.

2. Removing our app from Facebook

You can revoke our app's access to your WhatsApp Business account at any time:

1. Go to business.facebook.com and select your business portfolio.
2. In Settings, open WhatsApp accounts, select the account and remove the app or partner.
3. Or, in your Facebook settings, open Business integrations and remove the Nebucode app.

Once access is revoked we immediately stop accessing the account and delete the stored access token. You can then request deletion of the remaining data using the steps above.

3. If a business messaged you through the Platform

• To stop messages: reply STOP (or «إيقاف») to the number that messaged you, or contact the business directly.
• To delete your data: contact the business, or email us with your mobile number and the business name, and we will forward your request and follow it up.

4. What we may keep

We may keep the minimum financial records and invoices for the period required by Saudi law, and we do not use them for any other purpose.