Terms of Use

These terms govern the use of services provided by Nebucode Company (شركة نيبوكود), unified national number 7054053207, including the Nebucode messaging platform for WhatsApp Business (the "Platform"). By using the service you accept these terms on your own behalf and on behalf of the business you represent.

1. The service

The Platform provides tools to connect WhatsApp Business numbers through Meta's official WhatsApp Business Platform, and to manage conversations, templates, campaigns, contacts and automatic replies, and to integrate with the business's own systems.

2. Account and connection

• Registration details must be accurate and kept up to date.
• The WhatsApp Business account and its numbers remain the property of the business, within its own Meta business portfolio.
• The business is responsible for keeping its login details confidential and for all activity on its account and its staff accounts.

3. Acceptable use

The business agrees to:

• Comply with the WhatsApp Business Messaging Policy, Commerce Policy and Meta's terms, and with the laws of the Kingdom of Saudi Arabia.
• Message people only after obtaining their explicit consent.
• Honour opt-out requests immediately.
• Not send spam, misleading or fraudulent messages.
• Not use the Platform for products or activities prohibited by WhatsApp policies or local laws.
• Not attempt to breach or disrupt the Platform or access other businesses' data.

4. Suspension and termination

Nebucode may stop sending, suspend or terminate an account, without prior notice where necessary, if the business breaches these terms or WhatsApp policies, if its number quality drops to a level that threatens the service, or if complaints recur. Nebucode is not responsible for restrictions Meta places on a business's account because of its message content or usage.

5. Fees

• Subscription fees are paid in advance according to the selected plan.
• WhatsApp messaging fees charged by Meta are separate from subscription fees, unless otherwise agreed in writing.
• Fees for periods already used are non-refundable.

6. Content and data

Messages and customer data remain the property of the business, and we process them only to provide the service, as described in the Privacy Policy. The business alone is responsible for its message content and for lawfully collecting its customers' data.

7. Availability

We work to keep the Platform running continuously, but it depends on third parties including Meta, WhatsApp and hosting providers, and we cannot guarantee it will be free of interruptions or message delays.

8. Limitation of liability

Nebucode's total liability shall not exceed the fees the business paid in the three months preceding the claim, and excludes indirect damages and loss of profit.

9. Changes to these terms

We may amend these terms and will notify subscribers of material changes before they take effect. Continued use means acceptance of the changes.

10. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its courts have jurisdiction over any dispute.

11. Contact